Terms & Conditions

1. In
the case of digital products which have already been sent, the return or refund
is not possible. After the product key has been redeemed on the associated
activation platform, redemption is excluded since the product key can be
redeemed only once.

2. CheapOkeys.com reserves
the right to check the product key for validity within seven calendar days. If
the test reveals that the product key has already been activated, cheapokeys.com
has the right to refuse payment, since the purchased service has been provided
as agreed.

3. As long as the product has
not been delivered, cancellation and refund is possible at any time, even after
expiration of the 15 days.

4. Customers must inform us
by means of a clear declaration by e-mail at hello@cheapOkeys.com about the
decision to cancel the order.

5. Other reasons for return
may be faulty products such as invalid or already redeemed game keys. This must
be reported to CheapOkeys.com within 1 days after receiving the delivery by
e-mail to: hello@cheapOkeys.com. Cheapokey.com may ask customers to provide
evidence for reported problems.

CheapOkeys.com will refuse to
refund payments when game keys are reported as being redeemed already after the
given time of 1 days after the delivery.

6. Refunds will not be issued
due to your dissatisfaction with the product or if your computer does not meet
the minimum Product requirements.

For
full refund:

1. If customer bought a
product and wants to get refund. We will not accept refund.

2. If customer pre-ordered a
game, and the key haven’t been sent, he can ask for refund anytime before the
delivery.

3. If the game key cannot be
redeemed as usual, we will make a full refund our sent a replacement key after
an examination of the problem.

Partial refund only happens:

When customer bought ≥2 games
in one order, and if he asks refund for one of the game in this order,he will
get partially refund of this order.

Please
note:

If customer cancelled the
order, we will pay for all the payments we have received from them, including
the delivery costs (except for the additional costs resulting from the fact
that you have chosen a different type of delivery than the most favorable
standard delivery offered by us) Within a period of one days from the date on
which the notice of cancellation has been received by us. For such repayment,
we try to use the same payment method you used in the original transaction,
unless the payment service does not offer a direct way of refunding a payment
in which case we will contact the customer to get information how we may refund
the payment in other ways; in no case customers will be charged for these
repayment fees.

We can
refuse the repayment until we have validated the goods have been found to be in
faultless condition; for game keys this means that they have not been redeemed.

If the already sent product
keys have already been redeemed, reimbursement of the originally paid payment
is excluded.